TR Cleaning Limited specialise in domestic window cleaning, and our domestic window cleaning division has gone from strength. TR Cleanings' roots are founded on
domestic window cleaning, and we take great pride in our domestic window cleaning service.
We have listened to customers to give them what they need from a window cleaning service, high standards of window cleaning, the ability to make online payments and
friendly service.
All of our staff are uniformed, insured and trained to the highest standards.
PAYMENT:
Our window cleaners will send you an invoice upon completion of the work.
You can pay the invoice by clicking the link on the email and following the online instructions to pay by card or by utilising the QR code or Payment Button on our
website.
IMPORTANT: If you do not see our invoice email in your inbox, check your “junk mail” folder or “spam” folder. We make every effort to ensure that these emails are
delivered. If you do not see the email in your inbox, please check your junk mail folder and add “info@trcleaning.co.uk” to your White List or Safe Sender
List.
Please note our window cleaners do NOT accept CASH or
Cheques.
Domestic Window Cleaning Made Easy
We offer a professional and reliable domestic window cleaning in Cambridge and surrounding villages.
We offer domestic window cleaning services in the following areas:
- Cambridge
- Great Kneighton
- Trumpington Meadows
- West Cambridge Development
- Nine Wells
- Histon
- Impington
- Cottenham
- Oakington
- Bar Hill
- Cambourne
- Longstanton
- Girton
- Milton
- Chesterton
- Dry Drayton
- Waterbeach
- Ely
- Newmarket
- Red Lodge
If you have recived a leaflet do not worry we definitely cover your area!
For regular domestic window cleaning we operate a maximum working radius of 20miles from our office post code (CB23
8AT).
1.1 How often will we
visit
We offer the choice of 6 Weekly or 12 Weekly cleaning schedules. We ask for some flexibility
on time scales due to rain and other factors of a 1-2 weeks either side of the time due.
1.2 What time will we visit
We carry out domestic window cleaning from Mon-Fri 0730hrs-1700hrs and Sat 0800hrs-1700hrs.
Due to the sheer volume of both commercial/domestic work, unpredictable British weather and
traffic we cannot provide specific times that we will be on site.
Rest assured you do not have to be at home for us to carry out window cleaning activities,
once the work has been completed we will post and invoice through your door.
1.3 Access
Due to the sheer volume of work and unpredictability of the British weather, it is not
viable for us to contact every customer before we come to clean your windows. Therfore we cannot arrange apointments for window cleaning and will just turn up and complete the work during our
work times see item 1.2.
We will of course knock on the door or make ourselves known before we carry out window
cleaning on your property (after 9am before this time we will just proceed in case someone in the family is still in bed). As you can imagine the majority of our domestic window cleaning customers
our out on the day of clean. Therefore, it is common practice for our staff to access the rear of any property via ladder.
If you have a gate with a combination lock, key safe or keep a gate key in a safe place you
can let our staff know and we can add this to our secure database.
If the property is only accessible via a garage then you will have to purchase and install a
key safe and provide us with the code if you wish for us to clean the rear of your property.
Rest assured all our staff wear Hi-Visibility uniform and our vans are sign-written and
carry our company name and contact number.
Any prices quoted are to clean all accessible windows via water-fed pole working from the
ground.
1.4 Bad Weather
We will always try to not clean your windows in the rain, however we do still work in all weathers. Our promise to you is that the results will still be the same.
1.5 Turning us away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule available for you. On the day of the clean it is too
late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel
any ongoing service with us.
1.6 Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 01223 520092 or by email to domestic@trcleaning.co.uk However we do not offer
one off window cleans and because of this a cancellation a charge of £30.00 will be payable if cancelled before a second clean has taken place.
1.7 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason, you are not satisfied with our work, you must contact us within 24 hours of the
clean. We will then return as soon as possible to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned.
1.8 Confidentiality
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection
act.
Our Methods
2.1 Water-fed Pole Window Cleaning
We will be using the reach and wash system provided by Ionic Systems Ltd to access and clean
all your windows. This method uses only purified tap water and no chemicals or detergents making it 100% safe for people, plants, pet’s, children and the environment it is used in. The water is
purified at our base and transported with us in our vans. We will arrive with all the equipment we need to carry out this work. Our purified water is pumped from the van along hose lines and up
telescopic poles, which we use to scrub dirt from your frames, sills and glass. All we ask is that access around your property is available and that all your windows and doors are closed. Once
cleaned, surfaces are left to dry naturally as is normal in this method, because the water is so pure it dries leaving no marks at all.
We can clean to a height of 4-5 stories or 60ft. We are only able to clean along a clear
line of sight, some angles or high recessed surfaces my not be possible to clean. We also use this method to clean conservatory roofs and fascia and soffits.
2.2 Traditional squeegees and ladder
Sometimes, it is still appropriate to use traditional methods in modern day window cleaning.
If insides are required, we use squeegee and soapy water to clean. If we do clean your windows inside, we require you to clear windowsills and obstructive furniture so we can continue with our work
efficiently and safely. Sometimes, we need to access low-level flat roofs to carry out work. We will use a ladder to gain this access.
2.3 Gutter Clearing with industrial Vacuum.
By using a vacuum, we can clear your gutters from the ground and reach difficult angles and
heights that a ladder cannot. We will use a powerful wet and dry vacuum, which reaches, from the ground up and into your gutting to a maximum height of 40 feet. All the waste is sucked out of the
gutters and into the machine just like when you vacuum your carpets. When we have finished, the waste is taken away with us. Although the machine is powered electrically we will bring our own
generator.
2.4 Insurance
Our company and public liability insurance is a comprehensive specialist window cleaning
insurance and our policy details can be found on this website under 'About Us' page.